Coverage & costs
Insurance & billing
We verify your benefits before you pay a cent — so you know your deductible, copay, and exact share up front, not on a surprise bill. Documentation and eligibility requirements vary by plan; here's how the process works.
Benefits verified before you payPrior authorization handled for youYou know your share up front
Need a coverage check?
The fastest way to verify benefits is to call our support team or request a quote online.
Important notice
Coverage is determined by your specific insurance plan and medical necessity as documented by your physician. This information is for reference and does not guarantee coverage.
Coverage questions, answered
How do deductibles and copays work for medical equipment?
Your deductible is the amount you pay each year before your plan starts sharing costs; after that, you typically owe a copay or a percentage of the allowed amount (coinsurance) for covered equipment. Every plan sets these differently, which is why we check yours first and tell you your exact share before you pay anything. Call us with your member ID and we'll verify your benefits, usually the same day.
What is prior authorization, and how long does it take?
Prior authorization means your insurance plan reviews the order and your doctor's documentation before it will process a claim for certain items. Timing varies by plan — sometimes a few business days, sometimes a couple of weeks. We submit the paperwork, track the request, and call you as soon as we hear back, so you never have to chase anyone.
What does 'Medicare assignment' mean in plain language?
When a supplier accepts assignment, it agrees to Medicare's approved amount as full payment for an item — so the patient owes only the deductible and standard coinsurance, with no extra balance billed on top. It's a fair question to ask any supplier before you order. Call us and we'll walk you through how it applies to the item you need.
How often can CGM supplies be replaced?
Insurance plans cover continuous glucose monitor supplies on a set replacement schedule that depends on your system — sensors typically every 10 to 14 days, and transmitters every few months where your system uses one. We track your resupply dates and reach out before you run out. Call us to get on the schedule and we'll handle the timing from there.